Orders · Cancellations · Refunds
Every Hanseletti piece is made to order — cut, set and finished by hand in Beverly Hills. Please allow 8 to 12 weeks from order to delivery. Your piece is numbered, hallmarked to you.
Nothing is pulled from a shelf. When your order is placed, stones are selected and a bench is assigned to your archive number.
An order may be cancelled for a full refund within 48 hours of purchase. Write to contact@hanseletti.com with your archive number and the refund is returned to the original payment method.
Once crafting begins, the sale is final. Each piece is made individually to a single order and cannot be restocked, resold as new, or returned to inventory.
We email you the moment crafting begins, so the start of the final-sale period is never a surprise.
Before payment, every buyer confirms one sentence: that the piece is made to order, that it arrives in 8 to 12 weeks, and that the sale becomes final once crafting begins. The confirmation is recorded with a timestamp against the order — for wallet payments and card payments alike.
First sizing is complimentary within 60 days of delivery. Beyond that, sizing, adjustment and repair are quoted individually and carried out at the bench that made the piece.
If a piece arrives damaged or does not match the commissioned specification, contact us within 7 days of delivery. We correct it or remake it at our cost.
EEE International LLC
888 Prospect St, Suite 200
La Jolla, CA 92037
contact@hanseletti.com
Card statements read HANSELETTI.